Compodium Distans Emergency Video
Svenska · English
This guide is for the people who use the solution – ambulance crews, dispatch operators, consulting physicians, emergency room staff, on-call specialists and system administrators. It describes what you see on screen and what each control does. How tablets, workstations and networks are set up is described under Installation. Operations documentation for the platform is kept separately.
The purpose
The solution exists to improve triage and emergency reception of high-priority patients. Video communication between the ambulance, the emergency department and the on-call physician lets the assessment begin during transport – the receiving unit has time to prepare, and patient outcomes improve.
How it works
One press of a button in the vehicle sends live video from its cameras to dispatch, who either assess the situation themselves or forward the call to an emergency room, a consulting physician or an on-call specialist.
Whoever receives the patient sees the patient before the ambulance arrives.
The roles
Every person and every device signs in with an account that carries one or more roles. The role decides which view you get.
| Role | Where it is used | What it does |
|---|---|---|
| Ambulance | Mounted tablet in the vehicle | Starts emergency calls, sends camera video, can call a specialist |
| Dispatch (Ledningscentral) | Operator position with a desktop screen | Takes the queue, assesses, forwards, ends calls |
| Konsultation | Physician position between dispatch and the emergency rooms | Takes calls from dispatch, assesses, forwards or hands back |
| Emergency room (Akutrum) | Wall display in the trauma bay | Receives forwarded calls, sees the patient before arrival |
| Specialist | iPhone (app) | Receives calls as native incoming calls, even from the lock screen |
| Admin | Desktop screen | Users, units, statistics, feedback, audit log, settings |
One account can carry several roles. If yours does, you choose which view to open when you sign in – the system never picks for you.
How a call travels
A call always starts in the ambulance. Dispatch is the first receiver. Konsultation is an optional intermediate step that not every customer uses. An emergency room must always answer explicitly before it is shown the ambulance's video.
The ambulance can choose a specialist directly from its standby screen. Dispatch and consultation operators can also add a specialist to an ongoing call without replacing anyone. The ambulance cannot add a specialist mid-call.
Signing in
Every role signs in at the same address – the one your organisation gave you. There is no separate path to remember; your account decides where you land.
- Open the address in a browser.
- Click Sign in. You are taken to the sign-in page.
- Enter your username and password.
- You go straight to your view. If the account carries several roles you pick from the list shown – the system never picks for you.
You stay signed in until you sign out, the account is disabled or the inactivity limit chosen by the organisation is reached. The permitted period of inactivity may differ between account types.
Function accounts – ambulance and emergency room – can only be signed in at one place at a time. If someone signs in with the same ambulance account in another browser, the first one is signed out with the message You were logged out because this ambulance account was opened in another browser. The same applies to the specialist app: the most recent sign-in wins.
Changing language
The interface is available in Swedish and English, with Swedish as the default. Click your name in the top right and pick a language. The choice is remembered in that browser.
Symbols that mean the same thing everywhere
There are two kinds of dot, and they mean different things. Always read the text beside the dot.
Your own status, in the top strip
It answers is my position healthy?, not whether a call is in progress.
| Colour | Meaning | Text you may see |
|---|---|---|
| Green | Everything is working | Ready on standby, Live during a call |
| Amber | Something is under way, or only partly working | Connecting…, Reconnecting…, Live · camera offline |
| Red | The connection is lost | Connection lost, Ambulance reconnecting… |
| Grey | The status is not confirmed yet, right after the page loads | Ready |
Green on standby therefore means your position is signed in, connected and ready to receive calls. Grey should only show for the first seconds after the page loads. A position stuck on grey is not reaching the server.
On the ambulance standby screen, status is also red when the equipment cannot support a call, for example when all cameras are offline or an update is in progress. Amber can mean some cameras are unavailable but a call can still start. See Ambulance for details.
Other people's status, on the tiles
The emergency room tiles at dispatch, the specialist tiles on the ambulance and both desk views, and the lists in the admin console all show whether someone else can be reached.
| Colour | Meaning | Text you may see |
|---|---|---|
| Green | Can be connected to | Ready, Idle |
| Amber | Running, but not available | Occupied, Busy, In call, Ringing |
| Grey | Signed out or unreachable | Offline |
Grey here means something entirely different from grey in your own top strip: the emergency room or the specialist is signed out, or has lost its connection. A grey tile cannot be given a call.
Beyond the dot there are three recurring signals:
| Signal | Meaning |
|---|---|
| Bars in the top right | Connection quality, 1–5. Two bars or fewer means the video may freeze |
| Occupied | An emergency room is flagged as physically unavailable and cannot receive calls |
| On hold | An operator has parked the call in the dispatch queue to pick it up again shortly |
Glossary
| Term | Meaning |
|---|---|
| Main unit | The Axis unit in the ambulance that the cameras are connected to |
| Camera A / B, Patient, Overview | The individual cameras in the vehicle |
| Queue | Calls waiting for a dispatch operator to take them |
| Feedback | Questions about the call, shown on screen once the call has ended |
| Forward | Send the call on to konsultation or an emergency room |
| Hand back | Send a call back to dispatch |
| Spotlight | Let one camera take the whole screen |
| Blur | Make the camera images unreadable on your own screen only |